Shipping policy

Shipping Policy

Pro AV Techstore supplies video conferencing and workplace technology equipment to businesses across Queensland. This policy explains how and when your order will be delivered.

Delivery Area

We currently deliver to business addresses within Queensland only. We can't deliver to P.O. Boxes or parcel lockers. [Optional: For deliveries outside Queensland, please contact our sales team.]

How Orders Are Fulfilled

All products are shipped directly from our trusted third-party distributors. If you order products from more than one distributor, they may arrive in separate deliveries at different times. Each delivery will come with its own tracking details.

Delivery Timeframes

In-stock items: If every item in your order is in stock, delivery normally takes 2 to 4 business days from dispatch.

Back-ordered items: Some items are marked as Back Order on our website. For these, please contact our sales team for an estimated delivery date (ETA) before or after you order. ETAs come from our distributors and manufacturers and can change.

Delivery timeframes are estimates, not guarantees. Regional and remote areas, public holidays, severe weather and carrier delays can all add to delivery times. Business days are Monday to Friday, excluding Queensland public holidays.

Carriers

Orders under $1,000: Dispatched with StarTrack.

Orders of $1,000 or more: Dispatched with StarTrack, TNT, TSS or Cope. The carrier is chosen by our distributors based on the size, weight and destination of your order.

Shipping Costs

[e.g. Shipping costs are calculated at checkout based on your order value, weight and delivery location. / Free shipping on orders over $X.]

Order Tracking

Once your order has been dispatched, we'll email you the tracking details. [If an order is split, you'll receive tracking for each shipment.]

Receiving Your Delivery

Someone authorised to sign for goods should be available at the delivery address during business hours. Some larger or high-value orders may need a signature on delivery. Redelivery or storage fees charged by the carrier for missed deliveries may be passed on to you.

Please give us accurate delivery details at checkout, including any site access instructions such as loading docks, building access or delivery hours. We aren't responsible for delays or extra costs caused by incorrect or incomplete delivery information.

Damaged, Missing or Incorrect Items
Please inspect your delivery when it arrives. If an item is damaged, missing or incorrect, email us at sales@proavtechstore.com.au or call 07 3367 3300 within [2] business days of delivery. Please include your order number and photos of any damage, including the packaging. Where possible, note any visible damage on the carrier's delivery docket before signing.

Contact Us
Pro AV Techstore (Advanced Video Integration Pty Ltd T/A Pro AV Solutions Qld)
14 Finchley St, Milton QLD 4064
Phone: 07 3367 3300
Email: sales@proavtechstore.com.au